Troubleshooting your TimeBillingWindow integration requires addressing data syncing errors, matching software configurations, and fixing file paths between your time tracking software and your accounting or payroll platform (such as ZPAY PayWindow).
Follow this structured framework to isolate and resolve your integration issues: 🛠️ Step 1: Install Mandatory Software Updates
Verify Version: Open your software, click Help, select Updates, and click Check for Updates.
Match Releases: Outdated client software is the primary cause of integration failures.
Re-test: Run a test synchronization after installing the latest builds. 📂 Step 2: Validate Data and File Paths
Confirm Network Paths: Ensure your shared database folder paths have not changed.
Check Directory Permissions: Verify the Windows user account has active Read/Write permissions to the integration folder.
Match Mandatory Fields: Ensure client names, project codes, and employee profiles perfectly match across both databases to avoid text collisions.
Run a Data Audit: Look for unended quotes or extra semicolons in your exported data logs. 🔄 Step 3: Refresh and Re-link Connections Payroll integrations – FAQs and troubleshooting
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